Balmain Shampoo can be used in the same way as normal shampoos. Suitable for daily use whilst wearing extensions. The pump action bottle makes this product extremely dispense.
"I ordered a babyliss wand for my daughter at Xmas, it was the wrong one so I contacted the company and they told me They only do exchanges and that the e change had to be the same brand?? I ordered a hairdryer in the same brand and was told to return the item for the exchange, I posted it back and they then posted the same item back to me again! I rung and they sent me a returns label so I returned the item back for the exchange. 3 weeks later despite emailing and calling no return had been sent. I then spoke to a manager who said they weren't exchanging my item as it's out of the 14 day period and that he'd return my item when he got round to locating it, he was very very rude and then slammed the phone down on me. I will be reporting this company to trading standards . DO NOT order from them they're cowboys."
February 13, 2017 | Austin
"The delivery address was incorrect due to a technical glitch on the website. I phoned immediately and was told they needed 20 mins to fix the problem and would get back to me. No response so I phoned again. The item was being now being delivered to an address that didn't exist. They gave me a tracking number and was told to phone Royal Mail. You can't phone Royal Mail and the tracking number didn't exist. Another phone call, all I can do is wait until it is returned, then they will contact me to rearrange delivery or cancel the order. Appalling customer service!"
February 13, 2017 | Lisa Harlow
"Quick delivery shame I received the wrong product! Did email them to confirm, wanted a photo of the wrong product as I sent it them straight away. No reply after that!!!!"
February 13, 2017 | Anonymous
"Items arrived a day after the last day stated (I needed this on the very last day stated for an event.) They sent 1\/2 incorrect items. I had to chase their customer service team twice for a response. I'll never use this company again. Run by monkeys."
February 13, 2017 | Katia Ferretti
"Item arrived in reasonable time frame, very poorly and inadequately packaged for price of item. Sadly product has a label, not in English covering over the how to use instructions which I cannot remove so overall very disappointed would not use again."
February 12, 2017 | Anonymous
"I purchased a pair of straighteners, as mine broke. Just my Look had the straighteners I wanted at the cheapest price online and with a 2 working day delivery time it seemed like a no brainier! The site said the product was in stock, however after 3 days I had not received a dispatch notification, so i decided to give Just my Look a call, I was informed that my item was not in stock and was due to arrive at their warehouse that day. My order was finally dispatched 5 days after I placed the order. I had read some pretty horrific reviews about this company and I was concerned there would be a further issue, however my item did arrive in perfect condition and 2 working days from the dispatch email. All in all, I will avoid using this company in future due to the lack of communication and incorrect stock information on the website. The only thing that may tempt me back is if there was a significant difference in price to other websites."
February 10, 2017 | Lauren
If I could rate 0 I would. One week after ordering parcels still haven't received them 2-3 working days is a lie
February 9, 2017 | Sammielee Gallagher
Package never arrived. I felt like I was trying to scam the company - Wait at least 30 days for checking what happened.
Client is not important.
Never again and I want my money back!!!!!!
February 9, 2017 | Audrey Crawley
I still haven't received my parcel that was ordered over a week ago. I won't be using you again
February 9, 2017 | Lewis Stacey
The hair dryer has arrived on time, however the only bad point and the major one, is that the device is not exactly what I was looking for, because when I opened the box and read the manual, I realised the description isn't clear enough, as parlux have another model, also named 3200, but with the "ceramic ionic" feature and this one I thought I was acquiring, but it wasn't.
So, i would like to replace to this one (considering if you have in your catalog), or get a proper refund.
Thanks for the opening this channel for feedback
February 7, 2017 | VANDA MAEDA
Very bad product
It leaked water it was smelly
I'm suffering from irritation in & under my eyes
February 2, 2017 | Anonymous
The producst were sent by Just My Look on the 28th of December 2016(that is what they say), today is the 2nd of February 2017 and still no sign of my products. Did not get any notice from Royal Mail of the delivery, nobody signed for it and now I'm running after my money. Customer Service is useless to say the least, noone else seems to care about it. Do not recommend it to anyone.
February 2, 2017 | Mr Endre Matekovits
The material very thin, like a body stocking I am sorry I am going to have to return it as I will never wear it. VERY POOR. Miriam Prosser
February 2, 2017 | MIRIAM ROSE PROSSER
Never got my items - very poor response from customer service and have had to open a PayPal claim. This was my first and last order with them.
February 2, 2017 | Anonymous
Wrong product sent. Is usable but not what was requested and paid for. Unfortunately too much trouble to see back still expecting my deadline to be met
February 2, 2017 | Mrs Barbara Heaton
Items were due to be delivered within 48 hours. A week passes and I finally bothered to look into it, only to find out the items were out of stock and I was told they didn't know when they'd be back in stock. Item finally arrived, 2 weeks after I'd placed the order.
If an item is out of stock, you should probably update your website to say so or at least send a follow up email to let me know its out of stock. That would have been sufficient.
January 27, 2017 | Kevin Paterson
Awful Company to deal with. No customer service skills whatsoever. Very misleading "offers" on site. Would never use again and would not recommend to anyone.
January 27, 2017 | Anonymous
The item that I have received is not the same item that I have ordered :-( but I cannot bother to go through return as you will make me pay for the postage so I am keeping it. The picture of the item that I have ordered and the item that I have received completely different. I will not use your services again.
January 27, 2017 | Gulsen Pennison
Awful Company/Customer service and misleading offers. Would never use again. Avoid.
January 26, 2017 | Anonymous
avoid this company at all costs...... My item never arrived and they point blank said we will not replace your item as royal mail had delivered item...... well I'm still waiting for it .... the worst customer service I have ever encountred and shocking service ...... if you value your money spend elsewhere
January 21, 2017 | Anonymous
AWFUL CUSTOMER SERVICE AND POOR POOR COMPANY. WOULD NOT USE AGAIN AND WOULD DEFINITELY NOT RECOMMEND TO ANYONE.
January 20, 2017 | Anonymous
AWFUL CUSTOMER SERVICE - WOULD DEFINITELY NOT USE AGAIN! BE VERY CAREFUL WHEN PLACING ORDERS WITH ANY "FREEBIES". POOR, POOR COMPANY.
January 20, 2017 | Anonymous
WHY HAS MY REVIEW PLACED YESTERDAY BEEN DELETED?????? DO NOT USE THIS COMPANY. OBVIOUSLY NOT A GOOD COMPANY AS THEY DO NOT LEAVE FEEDBACK SHOWING IF IS NEGATIVE!!!!!!
January 20, 2017 | Anonymous
I can't even rate this company with any stars as they can't even send out the right product to me !!! And yet I'm still chasing them for the correct one very poor service will not be using them again and will be advising people not to use them to !! Very disappointed with the level of customer service
January 20, 2017 | Gemma Coldman
I cannot even rate this as 1 as disappointing is an understatement ordered products on the 7/1/17 and have just been informed by a manager (Luke) that it should be with me by the 24/1/17 appalling service would not recommend
January 20, 2017 | Anonymous
Sorry unable to write a review as my order hasn't arrived yet
January 5, 2017 | Cliff Lambourne
WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!
I never write reviews but felt so compelled after my experience with ''Just my look'' customer service to come on here and warn others of this company.
Just like some of the other customers on here i have had a very bad experience with just my look customer service team and there is no way it is a coincidence or one off, it is obvious this is part of their business practice. Those who have had a positive experience have been fortunate but as one person mentioned the slightly cheaper cost is not worth it, because when something does go wrong the stress and time of getting anywhere with this company is beyond a nightmare.
They did not ship my order on time which is something i can accept due to the Christmas period,however they were not honest and changed their story several times as to when they had shipped my order with the audacity to tell me that if i received my order in 2017 then that was that. The tracking number they gave me was not of use because it didn't show me where exactly my parcel was (i mean whats the point in that). And it was only after i called them to see when my parcel would be shipped that they then sent my parcel out later that day.
Unhelpful, rude and extremely unprofessional, passing the phone between themselves like they were schoolboys in a playground. Complaining got me know where except being accused of verbal abuse by the manager who came on the phone part way through the conversation and threatened to put the phone down on me for the 3rd time as i questioned them about my order not being sent as they had stated which was confirmed through royal mail system.
How do you justify putting the phone down TWICE on a customer who has spent £130 plus pounds on an item and then tell them you will recall the item just because you think you can.
A complete shambles and big disappointment.
December 31, 2016 | Anonymous
Ridiculous service! Had to email the company 4 times as my product hadn't been delivered, when it eventually arrived I got sent the COMPLETELY wrong product!! Will never ever buy anything from here again and recommend everyone stay clear.
December 30, 2016 | Sara Reay
Would advise anyone to never buy from this company! Yes they are cheaper than most, but that is if you ever receive the product! If you do make sure you pay through PayPal! Never received the item even had the post office reference to say it had not been delivered! This company have no way of you and I contacting them, only through email! How frustrating this day and age you cannot speak to anyone over the phone!!!!! So back and forth on emails! All I wanted was the products grand total £15!! Resent but this was impossible! So In the end a paypal claim and got my money back! This company I will never use again, I would advise you not to, hence why u have typed in reviews on this company! Worse customer service.... no telephone number! Actually when you google, you get one but it hangs up! You have been warned.
December 24, 2016 | Anonymous
Poor customer service
December 24, 2016 | Michelle
I ordered two fudge products only one got delivered rung just my luck and tried to explain what had happened the customer service staff just started laughing and said both items had been delivered-very immature and unprofessional-will definitely not be using this site again!!
December 21, 2016 | Steve.
Not good service. They take your money and they don't let you know that your items are not it stock. Waiting over one week for delivery they said 48 hours . What a joke
December 20, 2016 | Anonymous
Took 13 days for goods to arrive - poor
December 19, 2016 | Anonymous
Ordered item waited three weeks didn't turn up very poor communication from customer service team and very bad service definately do not recommend!!! AVOID
December 19, 2016 | Anonymous
Still waiting for delivery so can't comment , I know it's Christmas but this taking a long time to be delivered
December 19, 2016 | Teresa Wilson
Absolutely useless. Ordered a few items they forgot to send one then accused me of lying. The item was only worth a couple of quid so if I was going to try get a free be I would at list pick something worth abit of value. Won't be shopping here again! Customer services are rude and useless
December 17, 2016 | Hayley
I ordered some Max Factor Mascara which never arrived. When queried I was told that it had been delivered and gave me a tracking number (which they had failed to send me) as proof with Royal Mail delivery via Chelmsford and Brentwood- 200 miles away from my actual address. When I stated this they turned it around saying it was in Cheshire. I asked them to contact Royal Mail which they ignored. So still No refund and now ignoring emails! DO NOT USE THIS COMPANY
December 16, 2016 | Anonymous
Still waiting for my item to arrive ...
December 15, 2016 | Anonymous
If I could give this company 0 stars I would. I was a repeat customer for this retailer, on previous occasions the process was seamless. On this occasion, the order was delayed, these things happen and after chasing the order arrived. When the order arrived two out of the five items ordered was missing. Again these things happen and I contacted the company and explained they hadn't sent the full order that I paid for. Customer service has been terrible. I've chased twice a day for a week and they are refusing to send me what I paid for. Having waited 2 weeks for the items, then spent a further 2 weeks trying to get the full order delivered, they have refused. I couldn't be more disappointed. This company should be avoided, if you have an issue they will not help. I don't often write reviews, but this situation has angered me so much that I will be taking it further. Do not do business with these guys, find someone else.
December 15, 2016 | Ian From Bucks
Sent me the wrong product, emailed customer service but they insisted on the supplier updated their package and not giving a refund. The package obviously looked different, nevertheless the colour of the actually product was even different! The one I ordered is orange/brown, and the one they sent me is clear. People make mistakes but completely disappointed by the way they solve the problem. Hope they can improve
December 15, 2016 | Anonymous
My order did not arrive. I contacted your customer service who informed me that my order had been returned by Royal Mail as damaged. I then was sent two separate products as opposed to my pack that I had ordered. I'm not sure what would have happened had I not contacted your customer service as I had not received any correspondence regarding the damaged items.
December 14, 2016 | Gail Morrison
My item arrived and it was damaged. The box was ripped and it cannot be given as a gift. Very unhappy with the quality of the item and not impressed with the level of customer care either.
December 14, 2016 | Anonymous
I ordered 2 fudge hair products only 1 product came in the post,I rang just my lookto explain the problem and was made to feel very uncomfortable on the phone and this is also after E-mailing them about the same problem-not very happy,just hope the product I ordered turns up ! Steve.
December 13, 2016 | Stephen Szilagyi
Ordered 3 concealers and it said last Wednesday they were dispatched and it's now Tuesday and they still have not arrived
December 13, 2016 | Morgan McMaster
Totally wrong products sent
December 13, 2016 | Anonymous
Parcel not yet received
December 6, 2016 | Jill Greensmith
Received email been dispatched and week later nothing arrived,very disappointing
November 20, 2016 | RADU GAVRILIU
Avoid this company! There customer service is shocking!
November 16, 2016 | Anonymous
Postage is longer than stated, Royal Mail 48 hour tracked delivery yet took 4-5 days! When finally received the item, it was the wrong one, needed it before holiday but messed that up! Wouldn't use again.
November 7, 2016 | Julia Finch
Order never arrived and completely ignoring all my emails. Doesn't look like I'm the only person this has happened too either going by the other reviews on here. Very unprofessional .
November 2, 2016 | Anonymous
Took 3weeks for a simple order of nail varnish to arrive. I chased twice. Was told first time that there were delays in warehouse but it would be sent asap. Another week later I re contacted and was told it would be sent that day. Arrived 4 days later
October 30, 2016 | Lorraine Gillings
Very disappointed with first order sent on 19th October still have not received. These were to be a gift .
October 29, 2016 | Russell Rabot
I never got my tan! It said it was dispatched but there is still no sign of it.
October 23, 2016 | Nicole McCreesh
Product hasn't arrived despite being shipped a week ago and customer service are ignoring my email.....
October 19, 2016 | Caitlin Walder
I am so annoyed right now. I have only just opened my purchase and to my surprise the box is not sealed. I ahve alo notice that the oil and the other parts of the hair clippers have been removed from the box. I have only received the Clippers and I comb. What a disaster. I am in the process and sending this one back and ask for my money back.
October 9, 2016 | Sihle Dube
Beware!! Item inaccurately described. Extremely rude, unprofessional customer service. I will never use again!
October 7, 2016 | Julie Turner
It has now been 11 days since placing my order and I still haven't received my items. Contacted them twice, very poor customer service. Not 1 email correspondence to advise of my items being delayed. When contacting them today been told it is being dispatched. Had to express how poor my service has been, speak to a manager, and explain how much service they would loose from our company for them to provide a 15% discount, some freebies and next day delivery. I had to basically beg for some kind of goodwill to rectify this. This didn't come easy, when you'd expect after nearly 2 weeks of being delayed and the worst customer service I have EVER received that they would try and do everything in their power to retain me as a customer and our company going forward.
October 5, 2016 | Anonymous
Package arrived damaged. Item's were not packaged sufficiently resulting in the item leaking all over the package. Customer service have recommended replacement items will be posted, however only when the original item has been returned. Customer service initially stated a pre paid label will be provided and then later requested I send the package pack and will be refunded up to £3.00. So i'm still unclear what i'm supposed to do. The item was is a gift and I'm being told nothing can be done until the original item has been returned. It's £13 of shampoo.. not like i have ordered something of high value. By the time your customer service department has posted a pre paid label, paid for the postage, and re posted new items, would it really be worth it on your part??? All I want is replacement goods urgently as the item is a gift!!!
September 28, 2016 | Anonymous
Hairdryer arrived very poorly packaged and as a result it was broken. Just My Look ignored my emails and ignored the PayPal dispute. I'm just glad PayPal were able to refund me. I'm still out of pocket for the return postage, though. Avoid these con men at all costs.
September 25, 2016 | Jason Breslin
Poor communication .... Will not use again ...
July 21, 2016 | Debra Hughes
Still haven't received my order and emailed but heard nothing back 5 days late now .. Not one to complain but no reply is not good customer service coming from some one who works in customer service
July 19, 2016 | Lora Jamieson
I placed a order on 17th June arrived 2nd July over two weeks later. I emailed on two occasions and telephoned and felt on each occasion I was just given excuse after excuse.
July 5, 2016 | Wendy Burns
Very unhappy still not turnt up ?? Tried getting in contact and they said to wait and I'm still waiting ....... Over a week later
May 19, 2016 | Georgia Richardson
I ordered my product about 3 weeks ago. Still hasn't arrived. After contacting them 2 weeks ago they said it was delayed, and I could collect it, what's the point of online ordering? They're no real help trying to get it delivered at the moment. Watch this space, in about 4 months.
March 29, 2016 | The Wookie
Order not recieved and lack of ownership by justmylook! Will not order again
March 20, 2016 | Meghan Crawford
I was very in happy with my product, it arrived and the bottle had leaked in the packaging and half the bottle was wasted cause the bottle wasn't screwed on properly
January 14, 2016 | Kayleigh Rudolph
Placed an order for two bottles of nail varnish on 19 December 2015. Advised that items would be sent using Royal Mail's 48 hour tracking service so every expectation that my order would arrive in good time for Christmas. Christmas came and went and when no order arrived by New Year's Eve I contacted JustmyLook for an update. It then took until 5 January 2016 to obtain my parcel's tracking information. It was at this point that I learned that my parcel had never left the Leeds Mailing Centre because the nail varnish had been damaged by Royal Mail. I finally received my refund today 11 January 2016, some three weeks after placing my original order. At no point did JustmyLook offer me a replacement order as a goodwill gesture to alleviate my disappointment, frustration or inconvenience. I have since purchased the nail varnish locally. Wish I had not bothered wasting time and effort over this company whose customer service has been severely lacking throughout this whole process. Take my advice, if you have not had your parcel within the 48 hour period insist they provide you with the tracking information. Had I done so I would not have wasted three weeks of my life chasing for a parcel that was never coming.
January 11, 2016 | Hilary Hayes
Ordered a nail varnish set on 30/11/2015 and it still hasn't arrived! Been chasing up and was told Royal Mail sent item back to justmylook as the product got damaged. Only found this out after I emailed asking where my delivery is. I was then told that the product is out of stock so had to wait another day for more to arrive. Once more stock arrived I received an email saying my item had been despatched on 4/12/15 and they forgot to give me extra goodies for being understanding so here's 15% off your next purchase.
I then got an email on 9/12/15 saying my item has been despatched. I've queried this as I want to know was my item despatched on 4th or 9th and that part was ignored. I am extremely dissapointed to find that the item was despatched 2nd class especially as the first time around it got sent back to Royal Mail and I had to wait for further stock! it's now 9 days since I have paid for an item that I haven't received... I've chased again and the response was your item is still with Royal Mail but check with your neighbours? Hang on if it's still with Royal Mail then why are they suggesting I check with my neighbours??
They take ages to respond to emails and are quick to take your money from your account! Avoid avoid avoid!
December 10, 2015 | Karanjit Randhawa
October 16, 2015 | Susan Pope
I made an order and waited for the dispatch email. 7 days later I still had not received this nor my order. Upon calling customer services it appeared the courier had sent back the order as it was faulty? And justmylook had not issued a refund nor sent out another order. They had just done nothing! Another order was sent out, but I barely got an apology. I have yet to receive the order, awaiting delivery.
October 8, 2015 | Jernine Parsons
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
Orders placed before 2.00pm Mon-Fri are usually dispatched same day. Orders after this threshold will be dispatched the next working day.
Express delivery is available for only £4.95. Our express delivery service includes door to door tracking, SMS alerts and a one hour time slot for delivery so you know exactly when to expect your beauty goodies! Express deliveries are fulfilled by DPD.
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you. We do not allow collections.
Justmylook.co.uk accepts returns on all orders, as long as the return is received back by us within 14 days of you receiving your item. All items should be returned to 6 Carr Lane, Low Moor, Bradford, West Yorkshire BD12 0QS. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this.