Balmain Shampoo can be used in the same way as normal shampoos. Suitable for daily use whilst wearing extensions. The pump action bottle makes this product extremely dispense.
No reply no refund even though contacted many times and the order never came up
they send the wrong tracking code to ebay to make it seem its delivered when it is not
March 17, 2017 | Rachael
I ordered hair gel. But they delivered a different product. I was not offered a refund - only a 15% discount on future purchases. Needless to say I will never order from them again. I would suggest others try Amazon for a cheaper product and better customer service.
March 17, 2017 | Jeff
My order was not delivered and I had to chase to find out where it was. I understand that things get delayed or are out of stock, however an email to tell me this would of been good. Thought many have been not with delivery saying sorry for the delay but there wasn't.
March 16, 2017 | Ruth Gray
I ordered olaplex and a revlon conditioner came, after taking a case out on PayPal the company has still ignored me. Terrible service
March 16, 2017 | Anonymous
I placed my order on a Wednesday morning and opted for Next day delivery as it was a present for my friend who's birthday was on the Saturday.
Unfortunately, the fact i paid extra for next day was completely ignored and my order didn't arrive until Monday!
I emailed to express my disappointment with the service, and received the poorest response. No big apology for being days late or for the inconvenience. They just told me it would be delivered on Monday! As if that was helpful?
March 16, 2017 | Anonymous
Avoid justmylook.co.uk at all costs.
Item arrived damaged, pictures requested and sent, full refund not offered. Extremely poor customer service. Offered 15% off future purchases or that I return item at my expense for a partial refund on postage. I will never buy from this seller again and would advise others to avoid doing so.
I expected an apology once I had sent pictures of the damaged item and a replacement bottle sent at no extra cost. This is the standard procedure with other companies such as Ebay, Amazon, etc.
It is also vital to ensure customer satisfaction and for the company to receive positive feedback. All of which justmylook.co.uk do not pride themselves in.
March 16, 2017 | Anonymous
I still haven't received my items and don't seem to be getting any answers as to why I have not received them and the money has come out of my bank account - Please can someone either refund me or resend the items
March 16, 2017 | Sarah Flesher
I haven't even received my product yet!! The wrong item was sent to me, they request I send it back (which I did) before they would send out my product. It was supposed to be with me in the 'next day delivery'. 4 days later I am still waiting, with no response from my last email. And now they send me a request to complete a review on the basis that my product has been received!!!
March 16, 2017 | Anonymous
I used the code for free pumps, checked they were in my order and then applied a 15% discount code which removed the pumps there was no alert or warning that this had happened. I called and spoke to Arthur to explain the situation but he couldn't care less. Won't use this site again and definitely would never recommend it ever!!
March 15, 2017 | Elizabeth Wilson
Absolutely appalling email response from you. Purchased some milkshake mousse but turns out the top was faulty leaked the whole bottle everywhere. Refused to send me a replacement. Will not buy from someone who was so unhelpful .
March 14, 2017 | Anonymous
Product information and instructions were in a foreign language!!
March 14, 2017 | Anonymous
Got an email nearly a week after ordering to say it had been dispatched , then the next day another email saying that one of my items wasn't coming !!! I was not happy about this so phoned up to ask for a free delivery code as I would have to order something else and was told no . I think that at time of placing my order I should have been told my item was unavailable not almost a week later . Not impressed and I doubt I will use your website again . Also I feel that the delivery time was far to long .
March 13, 2017 | Victoria Laing
Wasn't told my delivery wasn't arriving when it should, even then had to really pursuade for some answers. When I did finally receive my order, 5 days later, it was thrown into my next doors garden. Great in this weather! When I open the order (After a lot of difficulties getting the parcel!) find that the products are priced at less than I'd paid. Emailed CS and yet to receive a reply. Generally terrible service, I feel so let down and wish I hadn't bothered.
March 12, 2017 | Sarah Phillips
Your Customer Service rep was so rude ~ he ended the call by hanging up on me ~ bad bad service and I will not be using your site again ~ disgusted !!!
March 11, 2017 | Jim Cunningham
"I have not received my order within the specified time frame "
March 8, 2017 | Anonymous
"Ordered on 26th February and still not received my order"
March 8, 2017 | Judith Haywood
"Hairspray arrived badly damaged. Lid completely shattered, can dinted and nozzle bent therefore wouldn't spray properly. Emailed to advise and was asked to send photo's which I did, that showed the damage. I would have just expected a replacement to be sent. I was offered an exchange, once I had returned the hairspray or a discount code off my next purchase! As I will not use your site again I don't want a discount code and I am annoyed that I now have to go to the trouble of repacking damaged goods and go to a Post Office to return in order to get a refund as I don't want a replacement. This is your Companies fault for not packaging goods correctly and as such a replacement should have been sent. After all this was a \u00a35.99 can of Hairspray that you won't be able to resell."
March 8, 2017 | Anonymous
I used this company because they stated that if the order was placed before 2 it would be sent the same day. My order was placed before 2 but unfortunately it wasn't sent that day do arrived too late. Disappointing really.
March 8, 2017 | Anonymous
Waited a very long time even though I selected 48 hour delivery. I didn't get my order for over a week. And that was because I phoned in to ask where it was. Apparently one of my nail colours were out of stock. So that delayed the order. I would have appreciated a notification so I wasn't waiting over a week for what I had ordered. It still took another 3 days to arrive.
March 8, 2017 | Louise Tunbridge
"I have waited 2 weeks for my delivery and when it finally arrived, the packaging was rushed and very poor. The reply to my comments to customers service was short and dismissive, overall not a pleasant online shopping experience"
March 8, 2017 | Gary Palmer
Have never received my order from January.. they don't like chasing anything up. And refuse to issue a refund.
March 8, 2017 | Kerri
I purchased shampoo and conditioner which was damaged and leaked everywhere. Contacted customer service who wasn't interested at all. Absolutely useless company. Rubbish customer service. Never again!!
March 7, 2017 | Anonymous
Order placed on 24/02 with 48hr delivery, received on 06/03...I will not order again from this company
March 6, 2017 | Isabelle Palmer
I ordered from just my look 2 weeks ago today. It took over a week to finally get the email stating my order had been dispatched, then nearly a full week following that I have still not received my order. I am extremely disappointed & will not ever order again. I am still waiting to see where my order is or expect my full money back. Not very good service.
March 5, 2017 | Anonymous
"I really don't like writing negative reviews but this time I had no choice. I ordered some Sienna X tan and a tanning mitt which I was told were in stock. After waiting for a week or so I called to ask where they were. I was then told that they had to wait for stock and that i'd have the item soon. I complained because the website says the items were in stock when in fact they weren't. I asked what compensation they would offer for the inconvenience and after a long conversation I was finally offered an extra Sienna X tanning mitt for free. The first mitt and tan arrived a few days later but when I phoned up to chase the second mitt I was told that they wouldn't send it because they don't offer compensation. Fortunately I had saved the transcript from the online chat which proved that they had promised me the mitt. Now, 4 weeks later I still haven't received it. I called this morning to chase it and I was told they had dispatched it 3 weeks ago so it must be Royal Mail's fault! No tracking number available so no way of knowing where this mitt is!! After reading all the previous reviews it seems this is what they say to all their customers. I will not use this company ever again - even though the products are cheaper - it is just not worth the inconvenience and the customer service is appalling. I will be contacting trading standards."
March 3, 2017 | Anonymous
"The quality of the Nioxin conditioner was not same as I always get from other suppliers, made a mistake to order from them. Will never do this again"
March 2, 2017 | Sadaf Shahid
"Placed an order but nothing received, emailed and no response then called them and all they would say is it has been delivered and to check with neighbours would not persue with Royal Mail just say there is nothing they can do. Goods have not been delivered and I have never dealt with such a rude and unhelpful company. Do not use as I believe this to be a scam of taking customers monies and then claiming it's been delivered without any proof. I am now Pershing with trading standrads"
March 2, 2017 | P Mason
"Item appeared to have been used, will not issue refund and paypal no help either. Absolutely appalling service, would never recommend to anyone."
March 2, 2017 | Geordiegirl
I ordered wella professional hair oil and the wrong oil was sent to me. When I went on the chat I had no reply
March 2, 2017 | Anonymous
February 28, 2017 | Anonymous
"Item didn't arrive. But worst thing was the absolutely terrible service!!! No response to numerous emails and no help when called up. Still no item or refund. Will never use again. "
February 28, 2017 | Anonymous
"Made a purchase because the items were a good price. However, the customer service was terrible. I selected 48 hour delivery and expected my order in two days. However, it took several emails and almost a month before I got it. Turns out the items were out of stock but that wasn't shown on the website when I purchased and they didn't bother to email me to let me know there would be a significant delay. I messaged them after 22 days to say please cancel my order and give me a refund as I had purchased the items elsewhere but was told I was obliged to continue with the purchase without a refund as the parcel was ready for dispatch now. I now have double of all these items and have spent twice as much money as I intended to. "
February 28, 2017 | Abby Wilson
"Regretfully the packing for the product delivery was insufficient to secure the product during transit, allowing spillage into the package. \r\n\r\nThe product itself is excellent. "
February 27, 2017 | Anonymous
"Order came 7 days later and received no tracking information regarding the order"
February 27, 2017 | Anonymous
"Sent broken item and won't refund or replace just told to contact courier(Royal Mail)so I did but they agreed with me saying it's just my looks job to replace or refund.in end I contacted trading standards of these crooks and would advise anyone else to do same."
February 26, 2017 | Becky
"Sent to wrong address and won't refund me all they say is contact Royal Mail cause we did our bit.utter crooks."
February 26, 2017 | Haley T
"Ordered my item over a week ago and has not arrived, emailed just my look and all they had to say was that the status says delivered and they'll speak to Royal Mail but I have paid for a product that has not arrived and they cannot refund or replace!!! Not happy in he slightest "
February 22, 2017 | Harman Ghag
Was told delivery would be 2-3 days. I didn't receive anything and messaged them 4 working days later and it hadn't even been dispatched. Took 7 working days to arrive
February 21, 2017 | Anonymous
Shampoo and conditioner arrived, lids were both open slightly so had leaked everywhere
So not quite the 750ml I paid for!!
February 18, 2017 | Grace Miller
Never sent whole order.refused to refund missing items.blocked me on twitter when I complained.having to report them to trading standards.please avoid this company.check twitter for lots of unhappy customers
February 16, 2017 | Becksbhoy
Delivery arrived as an empty envelope. Customer service was shocking! Avoid at all costs!
February 14, 2017 | Anonymous
Fucking idiots. Sent me my order a day later than the latest stated day. Sent me one wrong item. Didn't even think to apologise when I emailed them. Didn't mention when they would be sending the new product. As a result, I am returning BOTH products and I will never use this company again as it's run by complete idiots!
February 13, 2017 | Katia
"I ordered a babyliss wand for my daughter at Xmas, it was the wrong one so I contacted the company and they told me They only do exchanges and that the e change had to be the same brand?? I ordered a hairdryer in the same brand and was told to return the item for the exchange, I posted it back and they then posted the same item back to me again! I rung and they sent me a returns label so I returned the item back for the exchange. 3 weeks later despite emailing and calling no return had been sent. I then spoke to a manager who said they weren't exchanging my item as it's out of the 14 day period and that he'd return my item when he got round to locating it, he was very very rude and then slammed the phone down on me. I will be reporting this company to trading standards . DO NOT order from them they're cowboys."
February 13, 2017 | Austin
"The delivery address was incorrect due to a technical glitch on the website. I phoned immediately and was told they needed 20 mins to fix the problem and would get back to me. No response so I phoned again. The item was being now being delivered to an address that didn't exist. They gave me a tracking number and was told to phone Royal Mail. You can't phone Royal Mail and the tracking number didn't exist. Another phone call, all I can do is wait until it is returned, then they will contact me to rearrange delivery or cancel the order. Appalling customer service!"
February 13, 2017 | Lisa Harlow
"Quick delivery shame I received the wrong product! Did email them to confirm, wanted a photo of the wrong product as I sent it them straight away. No reply after that!!!!"
February 13, 2017 | Anonymous
"Items arrived a day after the last day stated (I needed this on the very last day stated for an event.) They sent 1\/2 incorrect items. I had to chase their customer service team twice for a response. I'll never use this company again. Run by monkeys."
February 13, 2017 | Katia Ferretti
"Item arrived in reasonable time frame, very poorly and inadequately packaged for price of item. Sadly product has a label, not in English covering over the how to use instructions which I cannot remove so overall very disappointed would not use again."
February 12, 2017 | Anonymous
"I purchased a pair of straighteners, as mine broke. Just my Look had the straighteners I wanted at the cheapest price online and with a 2 working day delivery time it seemed like a no brainier! The site said the product was in stock, however after 3 days I had not received a dispatch notification, so i decided to give Just my Look a call, I was informed that my item was not in stock and was due to arrive at their warehouse that day. My order was finally dispatched 5 days after I placed the order. I had read some pretty horrific reviews about this company and I was concerned there would be a further issue, however my item did arrive in perfect condition and 2 working days from the dispatch email. All in all, I will avoid using this company in future due to the lack of communication and incorrect stock information on the website. The only thing that may tempt me back is if there was a significant difference in price to other websites."
February 10, 2017 | Lauren
If I could rate 0 I would. One week after ordering parcels still haven't received them 2-3 working days is a lie
February 9, 2017 | Sammielee Gallagher
Package never arrived. I felt like I was trying to scam the company - Wait at least 30 days for checking what happened.
Client is not important.
Never again and I want my money back!!!!!!
February 9, 2017 | Audrey Crawley
My products didn't arrive, I call customer service and they asked me to go and look where my products could be with my neighbours. The department that receives our deliveries has all registered and this product hasn't bee delivered here.
After it they have procedures, they have to contact royal mail that can take 30 days and check if I'm telling the truth or not.
Then they will decide what to do!
Great Customer Service - NOT
February 9, 2017 | Audrey Crawley
I still haven't received my parcel that was ordered over a week ago. I won't be using you again
February 9, 2017 | Lewis Stacey
The hair dryer has arrived on time, however the only bad point and the major one, is that the device is not exactly what I was looking for, because when I opened the box and read the manual, I realised the description isn't clear enough, as parlux have another model, also named 3200, but with the "ceramic ionic" feature and this one I thought I was acquiring, but it wasn't.
So, i would like to replace to this one (considering if you have in your catalog), or get a proper refund.
Thanks for the opening this channel for feedback
February 7, 2017 | VANDA MAEDA
I ordered a product via tracked delivery on 21 Jan, got a order dispatched on 22 Jan and it was never received and when I emailed customer services they confirmed it was sent untracked and there was no way of knowing where the order was. I responded on 31 Jan but got no reply. When I contacted them via telephone they (Arthur) confirmed it was sent untracked and that they can change the delivery method according to their Terms and conditions however I was never informed. There was no acknowledgement or apology for the order not being delivered. I asked for my money back and a response to my email to which they then insisted the product had been delivered even though not tracked! They suggested an investigation with Royal Mail, which I said i would like to have confirmed in email and a response to my email. To date no response to my email, or confirmation of the investigation, or product or my money back.
February 5, 2017 | Anonymous
I've still not received this order. Which countier can I get hold of?
February 5, 2017 | Vicky Hayward
Very bad product
It leaked water it was smelly
I'm suffering from irritation in & under my eyes
February 2, 2017 | Anonymous
The producst were sent by Just My Look on the 28th of December 2016(that is what they say), today is the 2nd of February 2017 and still no sign of my products. Did not get any notice from Royal Mail of the delivery, nobody signed for it and now I'm running after my money. Customer Service is useless to say the least, noone else seems to care about it. Do not recommend it to anyone.
February 2, 2017 | Mr Endre Matekovits
The material very thin, like a body stocking I am sorry I am going to have to return it as I will never wear it. VERY POOR. Miriam Prosser
February 2, 2017 | MIRIAM ROSE PROSSER
Never got my items - very poor response from customer service and have had to open a PayPal claim. This was my first and last order with them.
February 2, 2017 | Anonymous
Wrong product sent. Is usable but not what was requested and paid for. Unfortunately too much trouble to see back still expecting my deadline to be met
February 2, 2017 | Mrs Barbara Heaton
Ordered a nail polish over 2 weeks ago on 48 hour tracked delivery and still have not received- I tried to contact customer service who told me it had been posted but not tracked due to its size and that was all I heard from them!!
February 1, 2017 | Louisa
Awful I will never order from your company again made my order 7 days ago product still hasn't arrived called customer services they say order got delivered Monday it hasn't!!
February 1, 2017 | Tony Rudkin
I never received my purchase. I was sent an email saying that my package had been sent buy it never came. I expect a full refund.
January 31, 2017 | Laura Van Der Wal
Was charged for an item that was meant to be free and nothing came with a security wrapper. Contacted the company and was told not their problem.
January 29, 2017 | Anonymous
Items were due to be delivered within 48 hours. A week passes and I finally bothered to look into it, only to find out the items were out of stock and I was told they didn't know when they'd be back in stock. Item finally arrived, 2 weeks after I'd placed the order.
If an item is out of stock, you should probably update your website to say so or at least send a follow up email to let me know its out of stock. That would have been sufficient.
January 27, 2017 | Kevin Paterson
Awful Company to deal with. No customer service skills whatsoever. Very misleading "offers" on site. Would never use again and would not recommend to anyone.
January 27, 2017 | Anonymous
The item that I have received is not the same item that I have ordered :-( but I cannot bother to go through return as you will make me pay for the postage so I am keeping it. The picture of the item that I have ordered and the item that I have received completely different. I will not use your services again.
January 27, 2017 | Gulsen Pennison
Awful Company/Customer service and misleading offers. Would never use again. Avoid.
January 26, 2017 | Anonymous
When I was ordering it said a free lipstick if you put in a code so I did , everything went ok to I checked out took the code off and charged me for the lipstick, customer services were no help at all said I didn't put code in , not good customer service
January 26, 2017 | Jacqueline Sheriff
My hairdryer (JML100762) was never delivered despite the company claiming it had. Like so many online purchases, its all good until something goes wrong. All the failsafe mechanisms have failed me, it is now two months since my purchase and I am now £36 out of pocket. My advice, find a company with better customer services and avoid the experience I had. For the few pounds you save on the product using this company it just isn't worth it.
January 25, 2017 | Claire Waring
Absolutely awful Company to deal with. Misleading offers and no customer service at all. Would never use again nor recommend to anyone. AVOID.......
January 24, 2017 | Anonymous
Still not received my purchase!
January 23, 2017 | Kirsty MacMillan
avoid this company at all costs...... My item never arrived and they point blank said we will not replace your item as royal mail had delivered item...... well I'm still waiting for it .... the worst customer service I have ever encountred and shocking service ...... if you value your money spend elsewhere
January 21, 2017 | Anonymous
AWFUL CUSTOMER SERVICE AND POOR POOR COMPANY. WOULD NOT USE AGAIN AND WOULD DEFINITELY NOT RECOMMEND TO ANYONE.
January 20, 2017 | Anonymous
AWFUL CUSTOMER SERVICE - WOULD DEFINITELY NOT USE AGAIN! BE VERY CAREFUL WHEN PLACING ORDERS WITH ANY "FREEBIES". POOR, POOR COMPANY.
January 20, 2017 | Anonymous
WHY HAS MY REVIEW PLACED YESTERDAY BEEN DELETED?????? DO NOT USE THIS COMPANY. OBVIOUSLY NOT A GOOD COMPANY AS THEY DO NOT LEAVE FEEDBACK SHOWING IF IS NEGATIVE!!!!!!
January 20, 2017 | Anonymous
I can't even rate this company with any stars as they can't even send out the right product to me !!! And yet I'm still chasing them for the correct one very poor service will not be using them again and will be advising people not to use them to !! Very disappointed with the level of customer service
January 20, 2017 | Gemma Coldman
I cannot even rate this as 1 as disappointing is an understatement ordered products on the 7/1/17 and have just been informed by a manager (Luke) that it should be with me by the 24/1/17 appalling service would not recommend
January 20, 2017 | Anonymous
Extremely poor customer service. Did not send items which were meant to be free due to size of order. Say I should have entered a code!!!!! Now hiding behind terms and conditions for the price of a stamp. Would not recommend or use again. Appalling. Avoid, avoid, avoid.
January 19, 2017 | Anonymous
Nail varnish was broken when it arrived. Sent picture evidence but still won't be sent a new one.
January 17, 2017 | Lucia Johnstone
I didn't recived anything!!!!!
January 15, 2017 | Qiqi Wang
I haven't received my order!!! Can u please send it to me!.
January 15, 2017 | Wasifa H Mahmood
Ordered two bottles of fudge shampoo only one arrived An now have to wait for a case to be raised with Royal Mail not happy at all
January 15, 2017 | Nicola Disbury
Delivery. False advertising
January 12, 2017 | Anonymous
I ordered two hair brushes. I received two in the same packaging and then recieved a further one, which I had not ordered. I returned the extra brush at cost of £3.90 to myself. I was refused a refund as they claimed the box was received damaged. I phoned and explained that I hadn't even opened the box and returned it in the condition I had received it.
The brush was sent back to me, the bottom of the box was slightly dipped which must have have happened in the post! I then returned one of the other brushes at another cost of £3.90. Only to be told that this time they never recieved it.
Extremley disappointed in the level of service provided and would never use again.
January 10, 2017 | J Miles
Not only did I not receive my order, when I sent them an email saying I hadn't received it they advised me to ask all my neighbours to see if they had it, they have not once offered me a replacement or my money back. Wouldn't order from them again, will stay with Supperdrug, as always receive my orders and customer care is great.
January 8, 2017 | Janice Green
Sorry unable to write a review as my order hasn't arrived yet
January 5, 2017 | Cliff Lambourne
I didn't receive my order
January 5, 2017 | Janice Green
WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!
I never write reviews but felt so compelled after my experience with ''Just my look'' customer service to come on here and warn others of this company.
Just like some of the other customers on here i have had a very bad experience with just my look customer service team and there is no way it is a coincidence or one off, it is obvious this is part of their business practice. Those who have had a positive experience have been fortunate but as one person mentioned the slightly cheaper cost is not worth it, because when something does go wrong the stress and time of getting anywhere with this company is beyond a nightmare.
They did not ship my order on time which is something i can accept due to the Christmas period,however they were not honest and changed their story several times as to when they had shipped my order with the audacity to tell me that if i received my order in 2017 then that was that. The tracking number they gave me was not of use because it didn't show me where exactly my parcel was (i mean whats the point in that). And it was only after i called them to see when my parcel would be shipped that they then sent my parcel out later that day.
Unhelpful, rude and extremely unprofessional, passing the phone between themselves like they were schoolboys in a playground. Complaining got me know where except being accused of verbal abuse by the manager who came on the phone part way through the conversation and threatened to put the phone down on me for the 3rd time as i questioned them about my order not being sent as they had stated which was confirmed through royal mail system.
How do you justify putting the phone down TWICE on a customer who has spent £130 plus pounds on an item and then tell them you will recall the item just because you think you can.
A complete shambles and big disappointment.
December 31, 2016 | Anonymous
Ridiculous service! Had to email the company 4 times as my product hadn't been delivered, when it eventually arrived I got sent the COMPLETELY wrong product!! Will never ever buy anything from here again and recommend everyone stay clear.
December 30, 2016 | Sara Reay
Would advise anyone to never buy from this company! Yes they are cheaper than most, but that is if you ever receive the product! If you do make sure you pay through PayPal! Never received the item even had the post office reference to say it had not been delivered! This company have no way of you and I contacting them, only through email! How frustrating this day and age you cannot speak to anyone over the phone!!!!! So back and forth on emails! All I wanted was the products grand total £15!! Resent but this was impossible! So In the end a paypal claim and got my money back! This company I will never use again, I would advise you not to, hence why u have typed in reviews on this company! Worse customer service.... no telephone number! Actually when you google, you get one but it hangs up! You have been warned.
December 24, 2016 | Anonymous
Poor customer service
December 24, 2016 | Michelle
I ordered two fudge products only one got delivered rung just my luck and tried to explain what had happened the customer service staff just started laughing and said both items had been delivered-very immature and unprofessional-will definitely not be using this site again!!
December 21, 2016 | Steve.
Not good service. They take your money and they don't let you know that your items are not it stock. Waiting over one week for delivery they said 48 hours . What a joke
December 20, 2016 | Anonymous
Took 13 days for goods to arrive - poor
December 19, 2016 | Anonymous
Ordered item waited three weeks didn't turn up very poor communication from customer service team and very bad service definately do not recommend!!! AVOID
December 19, 2016 | Anonymous
Still waiting for delivery so can't comment , I know it's Christmas but this taking a long time to be delivered
December 19, 2016 | Teresa Wilson
Absolutely useless. Ordered a few items they forgot to send one then accused me of lying. The item was only worth a couple of quid so if I was going to try get a free be I would at list pick something worth abit of value. Won't be shopping here again! Customer services are rude and useless
December 17, 2016 | Hayley
I ordered some Max Factor Mascara which never arrived. When queried I was told that it had been delivered and gave me a tracking number (which they had failed to send me) as proof with Royal Mail delivery via Chelmsford and Brentwood- 200 miles away from my actual address. When I stated this they turned it around saying it was in Cheshire. I asked them to contact Royal Mail which they ignored. So still No refund and now ignoring emails! DO NOT USE THIS COMPANY
December 16, 2016 | Anonymous
If I could give this company 0 stars I would. I was a repeat customer for this retailer, on previous occasions the process was seamless. On this occasion, the order was delayed, these things happen and after chasing the order arrived. When the order arrived two out of the five items ordered was missing. Again these things happen and I contacted the company and explained they hadn't sent the full order that I paid for. Customer service has been terrible. I've chased twice a day for a week and they are refusing to send me what I paid for. Having waited 2 weeks for the items, then spent a further 2 weeks trying to get the full order delivered, they have refused. I couldn't be more disappointed. This company should be avoided, if you have an issue they will not help. I don't often write reviews, but this situation has angered me so much that I will be taking it further. Do not do business with these guys, find someone else.
December 15, 2016 | Ian From Bucks
Sent me the wrong product, emailed customer service but they insisted on the supplier updated their package and not giving a refund. The package obviously looked different, nevertheless the colour of the actually product was even different! The one I ordered is orange/brown, and the one they sent me is clear. People make mistakes but completely disappointed by the way they solve the problem. Hope they can improve
December 15, 2016 | Anonymous
My order did not arrive. I contacted your customer service who informed me that my order had been returned by Royal Mail as damaged. I then was sent two separate products as opposed to my pack that I had ordered. I'm not sure what would have happened had I not contacted your customer service as I had not received any correspondence regarding the damaged items.
December 14, 2016 | Gail Morrison
My item arrived and it was damaged. The box was ripped and it cannot be given as a gift. Very unhappy with the quality of the item and not impressed with the level of customer care either.
December 14, 2016 | Anonymous
I ordered 2 fudge hair products only 1 product came in the post,I rang just my lookto explain the problem and was made to feel very uncomfortable on the phone and this is also after E-mailing them about the same problem-not very happy,just hope the product I ordered turns up ! Steve.
December 13, 2016 | Stephen Szilagyi
Ordered 3 concealers and it said last Wednesday they were dispatched and it's now Tuesday and they still have not arrived
December 13, 2016 | Morgan McMaster
Totally wrong products sent
December 13, 2016 | Anonymous
Parcel not yet received
December 6, 2016 | Jill Greensmith
Received email been dispatched and week later nothing arrived,very disappointing
November 20, 2016 | RADU GAVRILIU
Avoid this company! There customer service is shocking!
November 16, 2016 | Anonymous
Postage is longer than stated, Royal Mail 48 hour tracked delivery yet took 4-5 days! When finally received the item, it was the wrong one, needed it before holiday but messed that up! Wouldn't use again.
November 7, 2016 | Julia Finch
Order never arrived and completely ignoring all my emails. Doesn't look like I'm the only person this has happened too either going by the other reviews on here. Very unprofessional .
November 2, 2016 | Anonymous
Took 3weeks for a simple order of nail varnish to arrive. I chased twice. Was told first time that there were delays in warehouse but it would be sent asap. Another week later I re contacted and was told it would be sent that day. Arrived 4 days later
October 30, 2016 | Lorraine Gillings
Very disappointed with first order sent on 19th October still have not received. These were to be a gift .
October 29, 2016 | Russell Rabot
I never got my tan! It said it was dispatched but there is still no sign of it.
October 23, 2016 | Nicole McCreesh
Product hasn't arrived despite being shipped a week ago and customer service are ignoring my email.....
October 19, 2016 | Caitlin Walder
I am so annoyed right now. I have only just opened my purchase and to my surprise the box is not sealed. I ahve alo notice that the oil and the other parts of the hair clippers have been removed from the box. I have only received the Clippers and I comb. What a disaster. I am in the process and sending this one back and ask for my money back.
October 9, 2016 | Sihle Dube
Beware!! Item inaccurately described. Extremely rude, unprofessional customer service. I will never use again!
October 7, 2016 | Julie Turner
It has now been 11 days since placing my order and I still haven't received my items. Contacted them twice, very poor customer service. Not 1 email correspondence to advise of my items being delayed. When contacting them today been told it is being dispatched. Had to express how poor my service has been, speak to a manager, and explain how much service they would loose from our company for them to provide a 15% discount, some freebies and next day delivery. I had to basically beg for some kind of goodwill to rectify this. This didn't come easy, when you'd expect after nearly 2 weeks of being delayed and the worst customer service I have EVER received that they would try and do everything in their power to retain me as a customer and our company going forward.
October 5, 2016 | Anonymous
Package arrived damaged. Item's were not packaged sufficiently resulting in the item leaking all over the package. Customer service have recommended replacement items will be posted, however only when the original item has been returned. Customer service initially stated a pre paid label will be provided and then later requested I send the package pack and will be refunded up to £3.00. So i'm still unclear what i'm supposed to do. The item was is a gift and I'm being told nothing can be done until the original item has been returned. It's £13 of shampoo.. not like i have ordered something of high value. By the time your customer service department has posted a pre paid label, paid for the postage, and re posted new items, would it really be worth it on your part??? All I want is replacement goods urgently as the item is a gift!!!
September 28, 2016 | Anonymous
Hairdryer arrived very poorly packaged and as a result it was broken. Just My Look ignored my emails and ignored the PayPal dispute. I'm just glad PayPal were able to refund me. I'm still out of pocket for the return postage, though. Avoid these con men at all costs.
September 25, 2016 | Jason Breslin
Poor communication .... Will not use again ...
July 21, 2016 | Debra Hughes
Still haven't received my order and emailed but heard nothing back 5 days late now .. Not one to complain but no reply is not good customer service coming from some one who works in customer service
July 19, 2016 | Lora Jamieson
I placed a order on 17th June arrived 2nd July over two weeks later. I emailed on two occasions and telephoned and felt on each occasion I was just given excuse after excuse.
July 5, 2016 | Wendy Burns
Very unhappy still not turnt up ?? Tried getting in contact and they said to wait and I'm still waiting ....... Over a week later
May 19, 2016 | Georgia Richardson
I ordered my product about 3 weeks ago. Still hasn't arrived. After contacting them 2 weeks ago they said it was delayed, and I could collect it, what's the point of online ordering? They're no real help trying to get it delivered at the moment. Watch this space, in about 4 months.
March 29, 2016 | The Wookie
Order not recieved and lack of ownership by justmylook! Will not order again
March 20, 2016 | Meghan Crawford
I was very in happy with my product, it arrived and the bottle had leaked in the packaging and half the bottle was wasted cause the bottle wasn't screwed on properly
January 14, 2016 | Kayleigh Rudolph
Placed an order for two bottles of nail varnish on 19 December 2015. Advised that items would be sent using Royal Mail's 48 hour tracking service so every expectation that my order would arrive in good time for Christmas. Christmas came and went and when no order arrived by New Year's Eve I contacted JustmyLook for an update. It then took until 5 January 2016 to obtain my parcel's tracking information. It was at this point that I learned that my parcel had never left the Leeds Mailing Centre because the nail varnish had been damaged by Royal Mail. I finally received my refund today 11 January 2016, some three weeks after placing my original order. At no point did JustmyLook offer me a replacement order as a goodwill gesture to alleviate my disappointment, frustration or inconvenience. I have since purchased the nail varnish locally. Wish I had not bothered wasting time and effort over this company whose customer service has been severely lacking throughout this whole process. Take my advice, if you have not had your parcel within the 48 hour period insist they provide you with the tracking information. Had I done so I would not have wasted three weeks of my life chasing for a parcel that was never coming.
January 11, 2016 | Hilary Hayes
Ordered a nail varnish set on 30/11/2015 and it still hasn't arrived! Been chasing up and was told Royal Mail sent item back to justmylook as the product got damaged. Only found this out after I emailed asking where my delivery is. I was then told that the product is out of stock so had to wait another day for more to arrive. Once more stock arrived I received an email saying my item had been despatched on 4/12/15 and they forgot to give me extra goodies for being understanding so here's 15% off your next purchase.
I then got an email on 9/12/15 saying my item has been despatched. I've queried this as I want to know was my item despatched on 4th or 9th and that part was ignored. I am extremely dissapointed to find that the item was despatched 2nd class especially as the first time around it got sent back to Royal Mail and I had to wait for further stock! it's now 9 days since I have paid for an item that I haven't received... I've chased again and the response was your item is still with Royal Mail but check with your neighbours? Hang on if it's still with Royal Mail then why are they suggesting I check with my neighbours??
They take ages to respond to emails and are quick to take your money from your account! Avoid avoid avoid!
December 10, 2015 | Karanjit Randhawa
October 16, 2015 | Susan Pope
I made an order and waited for the dispatch email. 7 days later I still had not received this nor my order. Upon calling customer services it appeared the courier had sent back the order as it was faulty? And justmylook had not issued a refund nor sent out another order. They had just done nothing! Another order was sent out, but I barely got an apology. I have yet to receive the order, awaiting delivery.
October 8, 2015 | Jernine Parsons
Shop online at Justmylook in complete confidence as all online payments are 100% secure. You can either pay using your card through our secure servers or alternatively checkout via Paypal for fast, convenient payment.
Justmylook offers free delivery on all UK orders via Royal Mail 48 & Royal Mail 48 Tracked. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
Orders placed before 2.00pm Mon-Fri are usually dispatched same day. Orders after this threshold will be dispatched the next working day.
Express delivery is available for only £4.95. Our express delivery service includes door to door tracking, SMS alerts and a one hour time slot for delivery so you know exactly when to expect your beauty goodies! Express deliveries are fulfilled by DPD.
Justmylook accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. Delivery will be to the address advised in your order. We will only deliver to the address provided at checkout. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you. We do not allow collections.
Justmylook.co.uk accepts returns on all orders, as long as the return is received back by us within 14 days of you receiving your item. All items should be returned to 6 Carr Lane, Low Moor, Bradford, West Yorkshire BD12 0QS. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this.